At MOBILE GEAR DIRECT SDN BHD, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines our available shipping methods, delivery times, and related terms.
1. Shipping Carriers
We work with trusted courier partners to ensure your items arrive safely and on time:
Local (Malaysia): J&T Express, Pos Laju, GDex
International: DHL Express, FedEx, UPS
2. Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Timeframes
Local (Malaysia):
Peninsular Malaysia: 2–4 business days
Sabah & Sarawak: 3–7 business days
International Shipping:
Asia: 3–7 business days
Europe / North America: 5–10 business days
Other Regions: 7–14 business days (depending on destination and customs clearance)
Please note that delivery times are estimates and may vary due to factors such as weather, customs delays, or peak seasons.
4. Shipping Charges
Shipping fees are calculated at checkout based on destination and package weight.
Free shipping may be available for selected products or during promotions.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery status directly on the courier’s website.
6. Customs & Import Duties (for International Orders)
Customers are responsible for any applicable customs fees, import duties, or taxes imposed by the destination country. We do not have control over these charges and cannot predict their cost.
7. Delivery Issues
Please ensure your shipping address is accurate. We are not responsible for lost or delayed shipments due to incorrect addresses. If your parcel is returned to us, reshipping fees may apply.
8. Contact Us
If you have any questions or concerns regarding shipping, please reach out to:
MOBILE GEAR DIRECT SDN BHD
Email: [email protected]
Phone: 017-772 7854